Terms and Conditions

Man With a Van Pentonville Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Pentonville provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or purchases services from Man With a Van Pentonville.

We, Us, Our means Man With a Van Pentonville as the provider of removal and transport services.

Services means any removal, transport, loading, unloading, packing, furniture disassembly or reassembly, and any related services provided by us.

Goods means any items, furniture, boxes, personal belongings or other property in respect of which we provide the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

We provide man and van, small to medium removals, collection and delivery, student moves, and light commercial transport services. The exact scope of services to be provided will be described in our quotation or booking confirmation.

Any additional services requested on the day of the move are subject to our agreement, vehicle capacity, time constraints and any applicable additional charges.

3. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted your request and you have agreed to these Terms and Conditions.

You may request a quotation by providing details such as collection and delivery addresses, access information, dates, times, and an accurate description and volume of the goods to be moved. Quotations are based on the information you provide.

We may issue either a fixed price quotation or an estimate based on hourly rates, travel time and the resources required. It is your responsibility to ensure that all information given at the time of enquiry and booking is complete and accurate.

A booking is formed as a contract when we confirm acceptance of your request in writing or verbally and you confirm that you wish to proceed on the basis of the quotation or agreed rate.

You must notify us as soon as reasonably possible if there are any changes to the information provided at the time of booking, including changes to dates, addresses, access arrangements, parking, or the quantity of goods. We reserve the right to revise our quotation or decline the booking if the changes are significant.

4. Access, Parking and Customer Responsibilities

You are responsible for ensuring suitable access at both collection and delivery addresses, including any necessary parking permissions, permits or suspensions. Any parking charges, fines or penalties incurred as a result of inadequate arrangements may be added to your final bill.

You must ensure that the property is safe for our staff to work in and that floors, stairways and access routes are free from obstruction and hazards. We may refuse to carry out services where we consider that conditions pose a risk to health and safety.

Unless otherwise agreed, you are responsible for packing and securing your goods in suitable containers. Fragile items should be clearly marked and properly protected. We accept no liability for damage arising from inadequate or inappropriate packing by you or a third party.

You must ensure that all appliances are properly disconnected, defrosted and drained before the move, and that all furniture is ready for transport unless we have agreed to provide a disassembly service.

5. Quotations and Pricing

Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, fines, ferry charges, and any other third-party costs, which will be payable by you if incurred.

Quotations are based on normal access conditions, including the availability of lifts where stated, reasonable carrying distances from the vehicle to the property, and no unusual obstacles. We reserve the right to adjust the price if access is more difficult than disclosed.

Where services are charged on an hourly basis, the minimum hire period and charging increments will be stated at the time of booking. Time is calculated from the agreed start time, or from when our vehicle arrives at the first address, until completion of the job and our departure from the final address.

We may charge additional fees for excessive waiting time due to circumstances beyond our control, including delays in gaining access to the property, waiting for keys, or waiting caused by the customer or third parties.

6. Payments

We may require a deposit or full payment in advance to secure your booking, depending on the size and nature of the job. Any such requirement will be communicated to you when confirming the booking.

Unless otherwise agreed, the balance of payment is due immediately upon completion of the services on the day of the move. Where services are provided on an hourly basis, the final amount will be calculated at the end of the job.

We accept common UK payment methods as advised at the time of booking. You agree not to withhold payment or set off any sums due under the contract without our prior written agreement.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover from you all reasonable costs incurred in enforcing payment, including collection agency or legal fees.

7. Cancellations and Amendments

You may cancel or amend your booking by notifying us as soon as possible. Any cancellation or amendment will only take effect once acknowledged by us.

We may apply cancellation charges as follows, unless otherwise agreed:

If you cancel more than 48 hours before the scheduled start time, we may retain all or part of any deposit paid to cover administrative costs and any losses incurred.

If you cancel within 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price.

If you cancel within 24 hours of the scheduled start time or on arrival of our vehicle, we may charge up to 100 percent of the quoted price.

Where you request a change of date or time, we will use reasonable efforts to accommodate your request but cannot guarantee availability. If we are unable to rearrange and you choose to cancel, the above cancellation charges may apply.

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, illness, or other events that make it unsafe or impracticable to carry out the services. In such cases, our liability will be limited to refunding any amounts paid for services not provided, or rescheduling the booking by agreement.

8. Customer Warranties and Restricted Items

You warrant that you are the owner of the goods or have the full authority of the owner to enter into this contract for the services.

You must not ask us to move or transport any goods that are dangerous, illegal, explosive, corrosive, flammable, perishable, or otherwise hazardous, including but not limited to gas cylinders, firearms, ammunition, chemicals, solvents, or any items prohibited by law.

We reserve the right to refuse to handle any item that we reasonably consider to be unsafe, illegal or not within the scope of typical removal services.

9. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance or waste disposal company unless specifically agreed as part of a separate service.

We will not remove household refuse, construction waste, hazardous materials, or any items requiring specialist disposal unless previously agreed and quoted separately. Where disposal services are provided, they will be carried out in compliance with relevant waste laws and regulations.

You must not present waste or items for disposal as part of a standard move without prior agreement. If waste or prohibited items are discovered during the move, we may decline to transport or dispose of them and may charge you for any additional time, labour or costs incurred.

10. Liability for Loss or Damage

We will take reasonable care in handling and transporting your goods. However, our liability is limited as set out in this section.

We will not be liable for loss or damage arising from your failure to adequately pack, protect or label goods, or from the inherent fragility or condition of any item that is not suitable for transport.

We will not be liable for any damage to furniture or property resulting from your request to move items that are too large for access routes, doorways or stairwells, or to move items against our advice.

We will not be liable for loss of or damage to items of special value, including but not limited to cash, jewellery, watches, precious metals, stones, important documents, works of art, antiques, or electronic data, unless we have specifically agreed in writing to handle such items and you have provided a written valuation.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of use, or any other consequential damages arising from the performance or non-performance of the services.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost subject to any specific limits advised at the time of booking. You are strongly advised to arrange your own insurance cover for the full value of your goods.

We will not be liable for any loss or damage caused by events beyond our reasonable control, such as fire, flood, adverse weather, acts of war or terrorism, industrial disputes, civil unrest, road traffic incidents caused by third parties, or other force majeure events.

11. Time Limits for Claims

You must inspect your goods and property as soon as reasonably practicable after completion of the services. Any visible loss or damage must be reported to us as soon as possible and in any event within a reasonable time after the move.

Any claim for loss or damage must be made in writing, giving full details of the alleged loss or damage and providing supporting evidence where available. We may decline to consider claims made after an unreasonable delay, where this prejudices our ability to investigate the circumstances.

12. Insurance

We maintain our own business cover appropriate to the nature of our services. However, this may not cover all risks or the full value of your goods.

You are responsible for arranging any additional insurance you consider necessary to protect your goods during loading, unloading and transit. We do not provide household contents insurance, and our charges do not include insurance for your goods unless expressly stated.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to resolve it promptly.

We will investigate complaints in good faith and may ask you for additional information or evidence. We aim to respond to complaints within a reasonable timeframe and to work with you to seek a fair resolution.

Nothing in this section affects your statutory rights.

14. Data Protection and Privacy

We collect and process personal information necessary to provide our services, manage bookings, and comply with legal obligations. This may include your name, contact details, addresses, and details of the services requested.

We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to provide the services, to comply with the law, or with your consent.

15. Termination

We may suspend or terminate the contract with immediate effect if you materially breach these Terms and Conditions, fail to make payment when due, provide false or misleading information, or behave in a threatening or abusive manner towards our staff.

Upon termination, you will remain liable for all sums due for services already provided and any reasonable costs incurred as a result of the termination.

16. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless any change is required by law or regulatory authority, in which case it may apply retrospectively.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision will be severed from the remaining terms, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and Man With a Van Pentonville, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, whether contractual or non-contractual, except that we reserve the right to bring proceedings in any other court of competent jurisdiction if necessary to enforce our rights.

By confirming a booking or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.