Privacy Policy

Man With a Van Pentonville Privacy Policy

This Privacy Policy explains how Man With a Van Pentonville collects, uses, stores and protects personal data relating to customers and potential customers in the Pentonville area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and associated data protection laws.

This Privacy Policy applies to all customers and prospective customers of Man With a Van Pentonville in our service area, including individuals, households and businesses who contact us, request a quote or use our services.

Who We Are and Scope of This Policy

Man With a Van Pentonville provides transport, removal and related services to customers in Pentonville and nearby areas. For the purposes of data protection law, Man With a Van Pentonville is the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.

This policy applies to personal data we collect through direct contact with you by phone, text, messaging services, online enquiry forms, job platforms, social media, and in person when providing quotes or services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us or use our services:

Identification and contact details such as your name, address, collection and delivery addresses, and other contact details necessary to arrange your move or transport job.

Booking and service information such as service dates and times, details of the items to be moved, access information for properties, special instructions and any photographs you choose to provide that relate to the job.

Communication records including information you provide when you contact us to request a quote, make a booking, ask a question, provide feedback or make a complaint.

Payment and transaction information such as details of payments made and amounts due. We do not store full payment card details when card payments are processed through third-party payment providers.

Technical or usage information where you interact with our online presence, such as basic device information, enquiry details submitted through online forms and information necessary to respond to your request.

Any other information you choose to provide that is relevant to arranging or delivering our services.

How We Collect Your Personal Data

We typically collect personal data directly from you when you contact us for a quote, make a booking or communicate with us about a job. This may be by phone, messaging services, text, online forms or social media.

We may also receive information from third-party platforms where you have requested quotes or services from local providers and have chosen to share your details with us. In such cases, we only receive the information necessary to allow us to respond to your enquiry and provide our services.

Lawful Bases for Processing Your Data

We process your personal data only where we have a lawful basis to do so. Depending on the context, the lawful basis will usually be one or more of the following:

Contractual necessity. We process your data to take steps at your request before entering into a contract, such as providing a quote, and to perform the contract once you have booked our services. This includes the information needed to schedule, manage and complete your job and to communicate with you about it.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing our business operations, improving our services, handling routine customer queries and maintaining appropriate records.

Legal obligations. We may process and retain certain information where required to comply with legal obligations, for example in relation to accounting, tax or responding to lawful requests from authorities.

Consent. In limited situations, we may rely on your consent, for example where we wish to send you specific marketing messages by certain channels and you have chosen to opt in. Where processing is based on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes, answer your questions and manage your booking and service delivery.

To plan and carry out collection and delivery, including contacting you about access, timing or any issues that arise.

To administer payments, invoicing and refunds and to maintain appropriate financial records.

To communicate with you about your job, follow up on feedback and respond to any complaints or disputes.

To manage our business operations, including record keeping, service quality monitoring, staff training and protecting our rights and property.

To comply with legal and regulatory obligations applicable to our activities.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described above, and only to the extent needed. These third parties may include:

Service providers and subcontractors who help us deliver our services, such as drivers or additional vehicles engaged to complete your job under our instruction.

IT, communications and payment processing providers that support our business operations, messaging services and finance management.

Professional advisers such as accountants and, where necessary, legal advisers for the purposes of compliance, dispute resolution or other legitimate business needs.

Regulators, law enforcement bodies or other authorities where we are required or permitted by law to share data.

When using third-party service providers who act as data processors on our behalf, we require them to process your personal data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws.

International Data Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where data is stored or accessed from outside these locations, we will take steps to ensure that appropriate safeguards are in place. These may include using service providers in countries that have been recognised as providing an adequate level of protection, or entering into data protection agreements that include standard contractual clauses or equivalent protections.

Data Retention Periods

We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to comply with legal, accounting or reporting requirements.

In general, enquiry and booking information will be retained for a period that allows us to manage our relationship with you, handle any questions or complaints and demonstrate how we provided our services. Financial and transaction records are kept for periods required under tax and accounting laws.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those who need it for their role, using appropriate physical and digital security options and monitoring our systems for potential vulnerabilities.

While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed to be completely secure. You are encouraged to take care when sharing personal details and to contact us if you have concerns about how your data is being handled.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These may include:

The right of access to obtain confirmation of whether we process your personal data and to receive a copy of the data we hold about you, subject to certain limitations.

The right to rectification to have inaccurate or incomplete personal data corrected.

The right to erasure in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing in certain situations, such as while we consider a request to rectify incorrect data or when you have objected to processing.

The right to object to processing based on our legitimate interests, including for direct marketing purposes.

The right to data portability where processing is based on consent or contract and carried out by automated means, allowing you to request that certain data is transferred to another organisation or to you in a usable format.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.

Children

Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If you believe we have collected personal data about a child, you should contact us so that we can investigate and delete the information where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we handle personal data. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.